Privacy Policy

RealTime Sports is operated by ICR Enterprises Pty Ltd ABN 95 108 880 824 (“ICR Enterprises”, “RealTime Sports”, “we”, “us” or “our”).

RealTime Sports provides digital services that enable venues, clubs, sporting organisations, businesses, event organisers, administrators, staff, participants and followers to communicate, manage venue and activity status, promote and manage events, manage attendance and reservations, process or facilitate payments, operate waitlists and provide real-time information and notifications.

This Privacy Policy explains how we collect, hold, use, disclose, protect, retain and delete personal information when you use:

• the RealTime Sports mobile applications;
• the RealTime Sports website at realtimesports.app;
• RealTime Sports venue, event, booking, registration, attendance, ticketing and payment features;
• RealTime Sports administrative tools;
• communications and notifications generated using RealTime Sports; and
• any other RealTime Sports service that refers to this Privacy Policy.

We have prepared this Privacy Policy having regard to applicable Australian privacy requirements, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply.

This Privacy Policy should be read together with the RealTime Sports Terms of Use.

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether or not the information is true and whether or not it is recorded in material form.

The types of information we collect depend on how you use RealTime Sports. You do not necessarily provide every category of information described below.

If you create a RealTime Sports account, we may collect information including:

• your name;
• email address;
• account username or identifier;
• authentication information;
• profile photograph or avatar;
• account type;
• venue or organisation associations;
• account preferences;
• notification preferences;
• selected alert days;
• venues you follow;
• events you attend or register for;
• account creation and login information;
• account status; and
• information required to authenticate or recover your account.

Where you create, administer, work for or manage a venue or organisation through RealTime Sports, we may collect:

• venue or organisation name;
• business or trading name;
• location and address;
• venue description;
• venue logo and images;
• contact details;
• categories and sporting activities;
• operating hours;
• venue codes;
• venue administrators;
• authorised staff or hosts;
• courts, coaches, lanes, studios, spaces, areas or other resources associated with the venue;
• status information;
• scheduled closures;
• cancellation information;
• Noticeboard content;
• follower numbers;
• event information; and
• subscription and billing information.

When an organiser creates or administers an event, or when a user registers for or interacts with an event, we may collect information including:

• event title and description;
• event location;
• organiser information;
• dates and times;
• sport or activity;
• event capacity;
• price and ticket type;
• booking conditions;
• cancellation and refund settings;
• attendance status and registration status;
• waitlist position;
• guest or Plus One information;
• payment status;
• pay-at-venue status;
• check-in or attendance information;
• event images;
• recurring-event information; and
• communications relating to the event.

When you register for an event, we may record:

• that you registered and the event you registered for;
• the date and time of registration;
• whether your registration is confirmed;
• whether you are on a waitlist and your position;
• whether you subsequently received a place;
• whether you cancelled or were recorded as a no-show;
• the number of people included in the registration; and
• associated payment information.

Where capacity becomes available, RealTime Sports may automatically update the registration status of a waitlisted participant according to the event's configured waitlist rules.

Where an event permits Plus Ones or guest registrations, a user may be able to register another person. We may collect limited information about that guest such as guest name, attendance status, relationship to the primary booking, ticket or payment status and other information reasonably necessary to administer the registration.

A person entering information about a guest must have authority to provide the information, provide accurate information, not provide unnecessary sensitive information and, where reasonably appropriate, make the guest aware that their information is being provided to RealTime Sports and the relevant event organiser.

Where payments are available through RealTime Sports, we may collect or receive transaction-related information including amount paid, currency, transaction reference, payment status, date and time, event or subscription purchased, refund information, payment method category, purchase history, invoice or receipt information and information received from the relevant payment provider.

Payment processing may be performed by third-party payment processors, Apple, Google or another payment service provider. Where a third-party processor directly collects your card or payment credentials, RealTime Sports may not receive or store your complete payment card number or security code.

For pay-at-venue reservations, RealTime Sports may record that payment is due at the venue or that payment has been marked as received, without itself processing the venue payment.

If you subscribe to a paid RealTime Sports venue plan, we may collect or receive selected subscription plan, subscription start date, trial start and expiry dates, renewal dates, subscription status, cancellation status, billing status, transaction history, App Store or Google Play purchase information and information required to validate subscription entitlement.

Where subscriptions are purchased through Apple or Google, those platforms may independently handle payment information under their own privacy policies.

We may collect content you submit to RealTime Sports, including venue descriptions, event descriptions, event images, profile photographs, venue logos, Noticeboard posts, staff communications, cancellation reasons, status-update information, text entered into platform fields, reports sent to us, support communications and other material uploaded or generated by users.

Do not upload personal information about another person unless you have a lawful and appropriate basis for doing so.

Where you choose to upload a profile photograph, venue logo, event image or other image, RealTime Sports may request access to your device's photo library or selected photographs. We use that access to enable the image-selection and upload function.

RealTime Sports does not require access to unrelated photographs merely because you choose to upload one image. Where your operating system supports limited photo access, we encourage the use of that functionality.

If you are a venue administrator, staff member, employee, host or other authorised user, we may collect information including name, email address, role, venue association, access permissions, account or host identifier, PIN-related authentication information, actions carried out in the platform and communications with other authorised staff.

Administrators are responsible for ensuring staff access is granted only to appropriate persons.

When you use RealTime Sports, certain technical information may be collected automatically, including device type, operating system, app version, device or application identifiers, push notification token, IP address, browser information, login records, timestamps, performance information, crash information, diagnostic information, security events and technical logs.

We use this information for app functionality, security, troubleshooting, service improvement and analytics.

We may use analytics and diagnostic services to understand app stability, crash frequency, feature usage, performance, navigation patterns, aggregate activity, errors, device compatibility and service reliability. Where practical, analytics information may be aggregated or de-identified.

RealTime Sports allows users to search for venues and events by location. A venue's physical location may be displayed publicly if the venue or organiser chooses to publish it.

RealTime Sports may also use information such as a location entered by you or general location information necessary to provide location-related search functionality.

If a future feature requests precise device location, appropriate operating-system permissions and disclosures will be presented before that functionality is used.

We may collect information:

• directly from you;
• when you create an account or create or administer a venue;
• when you follow a venue, create or attend an event, or join a waitlist;
• when you add a Plus One, purchase a ticket or subscribe to a paid plan;
• when you contact customer support;
• from venue administrators or event organisers;
• from another user who legitimately registers you as a guest;
• automatically from your device;
• from Apple, Google or payment service providers;
• from analytics, crash-reporting and security providers; and
• where lawful, from publicly available sources.

We may use personal information to provide RealTime Sports, create and maintain accounts, authenticate users, enable venue administration, enable users to follow venues, show venue status, publish event information, process event registrations, manage attendance, operate event capacity limits, administer waitlists, manage Plus Ones, enable ticketing and reservations, facilitate online payments, record pay-at-venue reservations, administer subscriptions, provide customer support, deliver transactional communications, send push notifications, process refunds, investigate disputes, detect fraud and misuse, maintain platform security, diagnose technical problems, improve functionality, conduct analytics, maintain accounting and business records, enforce our Terms of Use, respond to lawful requests, comply with legal obligations and protect our users, venues, RealTime Sports and the public.

With device permission, RealTime Sports may send notifications relating to venue status, ON/OFF status, openings and closures, cancellations, delays, resumption of activities, selected courts, coaches or areas, events, reservations, waitlists, attendance, ticketing, Noticeboard information and other service-related activity.

You can control notifications through RealTime Sports settings where available and through your device settings. Push notification delivery depends on systems outside our direct control and cannot be guaranteed.

Service communications. We may send messages necessary to operate the service, such as account verification, password or security communications, event registration confirmations, cancellation notices, payment receipts, waitlist updates, subscription information, important Terms or Privacy Policy updates and security notices.

Marketing communications. Where permitted by law, and where required with appropriate consent, we may send information about RealTime Sports products, services, promotions or offers. Marketing communications will provide an appropriate means to opt out where required by law. Opting out of marketing does not necessarily stop essential service communications.

When you register for an event or interact with a venue, relevant information may be made available to the venue or event organiser where reasonably necessary to manage the venue or event. This can include your name, profile image, registration status, attendance status, Plus One information, payment status, waitlist status and communications relating to the booking.

The venue or event organiser may independently have privacy obligations in relation to information it receives. RealTime Sports is not responsible for a venue's use of personal information outside RealTime Sports except to the extent required by law.

Some events may include a feature showing who is attending. Where enabled, other authorised users may be able to see limited participant information such as display name, profile image and attendance status.

Users should not copy, scrape or use attendee information for unrelated marketing, harassment or other unauthorised purposes.

We may disclose or provide access to information to service providers that assist us with functions such as cloud infrastructure, database hosting, authentication, payment processing, subscription validation, email, push notifications, analytics, app diagnostics, crash reporting, cybersecurity, fraud prevention, technical support and professional advice. Providers should receive only information reasonably necessary for their role and are expected to handle it appropriately.

Use of the RealTime Sports mobile applications may involve Apple or Google services. Those companies may independently collect information through app distribution, subscription purchases, in-app purchases, device services, crash reporting, push notifications or operating-system functionality. Their handling of information is governed by their respective privacy policies and terms.

We may use or disclose information where required or authorised by law, required by a court, tribunal or lawful government request, reasonably necessary to investigate suspected fraud, unlawful conduct or serious platform misuse, reasonably necessary to protect the safety, rights or property of users or others, necessary to obtain professional legal, accounting, insurance or technical advice or otherwise permitted under applicable privacy law.

If RealTime Sports or relevant assets are sold, merged, reorganised or transferred, personal information may form part of that transaction, subject to applicable law and appropriate confidentiality and privacy protections.

Some technology providers used by RealTime Sports may store, process or support information outside Australia. The location may depend on the provider, service configuration and infrastructure used at the relevant time.

Before disclosing personal information to an overseas recipient where APP 8 applies, we will take reasonable steps required by applicable Australian privacy law.

We take reasonable steps appropriate to the nature of the information and service to protect personal information against misuse, interference, loss, unauthorised access, unauthorised modification and unauthorised disclosure.

Measures may include, as appropriate, encryption in transit, access controls, authentication, role-based permissions, secure infrastructure, password protection, logging and monitoring, software updates, restricted administrative access, backups, security review and incident-management procedures.

No internet-based system is completely secure. Accordingly, we cannot guarantee that unauthorised access, hacking, data loss or other security incidents will never occur. Users must also take reasonable steps to protect their credentials and devices.

We maintain processes for responding to suspected privacy and security incidents. Where the Notifiable Data Breaches scheme or another applicable law requires notification of an eligible data breach, we will take appropriate steps to contain the incident, investigate what occurred, assess the risk of serious harm, take remedial action where possible and notify affected individuals and the Office of the Australian Information Commissioner where legally required.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as otherwise required or permitted by law. Retention periods may depend on whether your account remains active, whether a venue remains subscribed, whether an event is current or completed, the type of information, contractual obligations, payment and accounting requirements, taxation requirements, fraud-prevention requirements, dispute or chargeback periods, legal claims, security requirements, backups and statutory record-keeping requirements.

Where RealTime Sports provides temporary staff-chat functionality configured for automatic deletion, staff messages may be retained only for the configured temporary period. At the date of this policy, the intended configuration for temporary staff chat is deletion approximately 48 hours after sending.

Certain technical, security or moderation records relating to a communication may need to be retained separately where reasonably required by law, security or dispute-resolution processes.

Users may request deletion of their RealTime Sports account through the account-deletion functionality provided within the app. Deleting an account normally results in deletion or de-identification of personal information associated with the account that is no longer reasonably required.

However, limited information may be retained where reasonably necessary or legally required for purposes such as financial record keeping, tax obligations, fraud prevention, chargebacks, legal claims, security investigations, compliance with law or enforcement of rights.

Deleting a RealTime Sports account does not necessarily cancel an active subscription billed independently through Apple or Google. Users should separately manage App Store or Google Play subscriptions where applicable.

Deleted information may remain temporarily in secure backup systems until those backups are overwritten or expire under normal backup-retention processes. Backup information is not intended to be restored for ordinary operational use after an account-deletion request except where required for disaster recovery, security or legal purposes.

RealTime Sports uses software rules to perform certain routine functions, such as automatically updating a venue or activity after a scheduled status period expires, calculating countdowns, processing subscription entitlement, generating notifications, managing event capacity, updating reservation status and moving eligible participants from a waitlist when a place becomes available.

From 10 December 2026, Australian privacy law introduces additional transparency requirements for certain decisions made or substantially assisted by computer programs where personal information is used and the decision could reasonably be expected to significantly affect an individual's rights or interests. RealTime Sports will review its automated processes against those requirements.

RealTime Sports can be used by venues and organisers that conduct junior sporting activities. RealTime Sports is not intended to encourage children to unnecessarily disclose personal information.

Where a child or young person's information is collected, users and organisers should minimise the information provided and use it only for legitimate participation and administration purposes. Parents and guardians should supervise the use of RealTime Sports by children where appropriate.

Event organisers remain responsible for participant age requirements, parental permissions, safeguarding obligations, supervision, working-with-children requirements, photography permissions and other legal requirements relating to the underlying event.

You may request access to personal information we hold about you. We may need to verify your identity before providing access. Access may be refused or limited where permitted or required by law. If access is refused, we will provide reasons where required by law.

You may ask us to correct personal information that you believe is inaccurate, incomplete, out of date, irrelevant or misleading. Some account information may also be editable directly through the app.

If you believe RealTime Sports has mishandled your personal information, contact us using the details below. Please provide enough information for us to understand and investigate the issue.

We will acknowledge or review the complaint, investigate it appropriately, seek further information if required and provide a response within a reasonable period. We aim to resolve privacy complaints within 30 days where reasonably practicable.

If you remain dissatisfied after giving us a reasonable opportunity to respond, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).

Where practicable, users may interact with certain publicly available RealTime Sports information without providing unnecessary identifying information. However, identification may be reasonably necessary for functions including account creation, paid transactions, event registrations, attendance management, subscriptions, refunds, security, venue administration and prevention of misuse.

Users are responsible for providing accurate information. We take reasonable steps appropriate to the circumstances to keep information accurate, current, complete and relevant. Venue operators and event organisers are responsible for maintaining the accuracy of information they publish through RealTime Sports.

RealTime Sports may contain links to or integrations with services operated by third parties. Those third parties may have their own privacy policies. This Privacy Policy does not govern information independently collected by a third party outside RealTime Sports.

RealTime Sports may use information generated through use of the platform to produce aggregated and de-identified analytics about sporting participation, venue activity and event engagement.

RealTime Sports may provide these analytics to authorised State, Territory and National sporting organisations, governing bodies, associations and other recognised sporting stakeholders for legitimate purposes connected with understanding, supporting and growing participation in sport.

The purpose of RealTime Sports Partner Analytics is to provide sporting organisations with a transparent, top-down view of participation trends and activity across venues, regions, States, Territories and Australia.

Partner Analytics may include aggregated information relating to:

• overall participation levels and participation growth;
• number and activity of participating venues;
• number and type of events;
• registrations and attendance;
• recurring and one-off participation;
• waitlist and capacity trends;
• broad age-group demographics;
• gender demographics where this information has been provided;
• participation by State, Territory or broader geographic region;
• venue and event utilisation;
• free and paid participation;
• time and day participation patterns;
• follower and engagement trends;
• cancellations and no-show trends;
• participation across different sports or activity types; and
• other statistical information that may assist sporting organisations with planning, development and participation strategies.

De-identification and aggregation

Before information is disclosed through Partner Analytics, RealTime Sports will take reasonable steps to aggregate and de-identify the information so that individual participants are not reasonably identifiable.

Partner Analytics will not ordinarily include direct personal identifiers such as:

• participant names;
• email addresses;
• telephone numbers;
• profile photographs;
• account passwords or authentication credentials;
• payment card information;
• bank account information;
• private messages;
• individual payment records linked to an identifiable participant; or
• other direct identifiers that are not necessary for participation analytics.

RealTime Sports recognises that simply removing a person’s name may not always be enough to de-identify information.

Where appropriate, RealTime Sports may therefore apply additional safeguards such as:

• grouping ages into age bands;
• grouping location information into broader regions;
• combining low-volume categories;
• suppressing very small participant groups;
• applying minimum reporting thresholds;
• rounding or generalising statistical information;
• limiting access to detailed breakdowns;
• restricting analytics according to sport, State or Territory; and
• applying contractual and technical restrictions designed to reduce the risk of re-identification.

State, Territory and National access

Access to Partner Analytics may vary according to the role and responsibilities of the authorised sporting organisation.

For example:

• a State or Territory sporting organisation may receive aggregated participation information relating to its own jurisdiction;
• a National sporting organisation may receive broader national participation data together with appropriate State and Territory comparisons;
• access may be limited to a particular sport;
• access may be limited to a particular geographic area; and
• access may be restricted according to the authorised user’s role.

Access to Partner Analytics does not provide sporting organisations with unrestricted access to the underlying RealTime Sports database or individual user accounts.

Use of personal information to create analytics

To generate aggregated statistics, RealTime Sports may initially process information associated with individual accounts, venue activity, registrations, attendance or transactions.

While that information remains capable of identifying an individual, it will continue to be treated as personal information and handled in accordance with this Privacy Policy.

Where information is provided to a Partner Analytics stakeholder as de-identified analytics, RealTime Sports will take reasonable steps to ensure that the information no longer reasonably identifies an individual in the circumstances in which it is disclosed.

Age and gender demographics

RealTime Sports may use age, age range, date of birth, gender or similar demographic information where that information has been provided by users or is otherwise lawfully collected.

This information may be used to help sporting organisations better understand matters such as:

• participation across different age groups;
• participation by gender;
• participation growth or decline within demographic groups;
• differences between regions;
• opportunities to develop particular participation programs; and
• broader trends within a sport.

Where this information is provided through Partner Analytics, it will ordinarily be presented in aggregated form rather than as information about an identifiable individual.

RealTime Sports may reduce or suppress demographic detail where a group is so small that providing the information could create an unreasonable risk of identifying a participant.

Restrictions on Partner Analytics stakeholders

Partner Analytics stakeholders must not use information supplied through RealTime Sports to:

• attempt to identify or re-identify individual participants;
• combine de-identified RealTime Sports data with other information for the purpose of identifying an individual;
• target an identifiable participant for unrelated marketing without an independent lawful basis;
• discriminate unlawfully against an individual or group;
• disclose restricted analytics information to unauthorised persons;
• circumvent aggregation, reporting or access controls; or
• use the information for a purpose materially inconsistent with the purpose for which access was provided.

RealTime Sports may suspend or terminate access to Partner Analytics where it reasonably believes these requirements have been breached.

Commercial Partner Analytics arrangements

RealTime Sports may enter into commercial, subscription, licensing, research or partnership arrangements with sporting organisations for access to Partner Analytics.

These arrangements relate to access to aggregated and de-identified analytical information and do not authorise the sale or disclosure of identifiable participant information.

RealTime Sports does not sell identifiable participant information to State, Territory or National sporting organisations for unrelated marketing or commercial targeting.

Internal analytics

RealTime Sports may also use aggregated and de-identified platform-wide information for its own legitimate business purposes, including:

• improving the RealTime Sports platform;
• understanding how features are used;
• improving venue and event-management tools;
• developing new products and services;
• measuring platform growth;
• improving reliability and performance;
• planning future functionality;
• conducting research and statistical analysis; and
• understanding sporting participation trends.

Statistical limitations

Partner Analytics reflects information recorded through RealTime Sports and should not automatically be interpreted as a complete census of participation in a sport.

For example:

• not every venue may use RealTime Sports;
• not every participant at a venue may use RealTime Sports;
• some attendance may not be recorded;
• demographic information may be optional;
• information may be entered by venues or users; and
• sporting activity occurring outside the RealTime Sports platform may not be represented.

RealTime Sports may therefore use appropriate qualifications, methodologies and explanatory information when presenting participation analytics.

Purpose of Partner Analytics

RealTime Sports has developed Partner Analytics to help sporting organisations better understand their sport, identify participation trends and make more informed decisions about programs, events, facilities and participation initiatives.

Our aim is to help sporting organisations understand:

• where their sport is growing;
• who is participating;
• where participation opportunities may be limited;
• how venues and events are being used; and
• where future investment or development may assist participation.

The broader goal of RealTime Sports is to help all sports thrive and to help individuals and communities get the greatest possible benefit, enjoyment and opportunity from the sports they love.

RealTime Sports uses Stripe, Inc. (“Stripe”) to enable venue operators to accept payments for paid events. Venue operators who wish to accept ticket payments connect a Stripe Express account through a Stripe-hosted onboarding process. Stripe’s own privacy policy applies to information Stripe independently collects and handles in connection with that account.

When you purchase a ticket for a paid event on RealTime Sports, the payment is processed directly through Stripe. RealTime Sports does not receive or store your complete payment card number, card expiry or CVV. Stripe handles all card data in accordance with PCI DSS requirements.

We may receive from Stripe, and store on our servers, information including:

• confirmation that a payment was completed or failed;
• a payment intent reference or checkout session identifier;
• the amount paid and transaction timestamp;
• booking metadata (your user identifier, the relevant venue and event);
• refund status and refund identifiers; and
• application fee information relating to the platform service fee.

The platform service fee (approximately 3% of the ticket price, plus Stripe’s standard processing fee) is deducted from the venue operator’s payout — it is not an additional charge to the ticket buyer. Buyers pay only the listed ticket price.

Stripe may independently process your information in connection with its own fraud detection, financial compliance and payment infrastructure obligations. For information about how Stripe handles personal data, please see Stripe’s privacy policy at stripe.com/au/privacy.

We may update this Privacy Policy as RealTime Sports changes, new features are introduced, service providers change, legal requirements change or privacy practices change. The current version will be published at realtimesports.app.

Where a change materially affects how we handle personal information, we will take reasonable steps to provide appropriate notice.

ICR Enterprises Pty Ltd
ABN 95 108 880 824
Operator of RealTime Sports
New South Wales, Australia

Email: hello@realtimesports.app

Website: realtimesports.app

Privacy enquiries, access requests, correction requests, account-deletion enquiries and privacy complaints may be directed to the email address above.